Customer
understanding
– Why?
• Understands the “Voice of the Customer”
– Identifies what is critical to quality for the customer
– Identifies what they say vs what they
want
– Benefits
• Ensures that business priorities are in line with customer needs
– 1 day coaching,
question drafting and strategy.
– 1 day data collection and
analysis
– 1 day presentation of
conclusions and action plan
Contact us to discuss your
requirements